We are committed to providing you with high-quality products and services. If you need to return or refund an item due to product quality issues or damage during shipping, please carefully review the following policy to understand the steps, conditions, and timelines.
Return Policy Overview
1. Scope of Returns
We only accept return requests for items with product quality issues or damage during shipping. Other reasons, such as changes in personal preferences or incorrect purchases, will not be accepted.
2. Return Conditions
- The product must have obvious quality issues or shipping damage, and supporting photos must be provided.
- The product must remain in its original packaging, unused, and in its original condition.
3. Return Timeframe
Return requests must be submitted within 7 days of receiving the item. Requests submitted after this period will not be accepted.
Steps for Returns or Refunds
1. Initiating a Return Request
- Please contact us at [[email protected]], providing your order number, the reason for return, and relevant photos.
- Do not send the product back to its original address without approval. Once your request is approved, we will provide the correct return address.
2. Approval Process
- We will review your request within 7 business days and provide detailed return instructions and the return address upon confirmation.
3. Refund Process
- Once we receive and inspect the returned product, and it meets the return conditions, we will process your refund within 7 business days via your original payment method.
- The refund processing time may vary depending on your payment provider.
Shipping and Additional Fees
1. Return Shipping Costs
- If the return is due to product quality issues or shipping damage, we will cover the shipping costs.
- If the return is due to reasons not attributable to us, the customer is responsible for the return shipping fees (e.g., items returned without following the return policy).
2. Restocking Fee
- None.
Additional Notes
- Items returned without prior authorization will not be accepted.
- Please retain your shipping receipt and tracking number for reference in case verification is needed.
- Refunds are only applicable to orders that comply with the policy terms. Any attempt to abuse the return policy will not be processed.
If you have any questions or require assistance, please contact us at [[email protected]], and we will be happy to help!